Shipping policy
Thank you for shopping with Fiemol. This policy details our shipping services, delivery timelines, and service areas to ensure a smooth and transparent experience.
Shipping fee
We offer FREE STANDARD SHIPPING on all eligible orders. Shipping fees may apply to certain regions or express delivery options, which will be clearly displayed at checkout.
Order Processing & Shipment
Orders are typically processed and prepared for shipment within 2-5 business days after payment confirmation. You will receive a shipment confirmation email with tracking information once your order is dispatched. Please note that delivery dates are estimates only and may be affected by payment verification, order volume, or carrier logistics. Items from the same order may be shipped separately to ensure faster delivery.
Delivery Address & Changes
Please ensure your shipping address is complete and accurate at checkout. We are unable to modify shipping addresses once an order has been processed or shipped. If a package is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. Additional reshipping fees will apply. A valid daytime phone number is required for all orders to facilitate carrier delivery.
Delivery Times (Standard Shipping)
For orders shipped via our standard service, delivery typically occurs within 2-5 business days after shipment, depending on your location and carrier schedules. Delivery times may vary during peak seasons, holidays, or due to unforeseen carrier delays
Service Areas & Regional Restrictions
We currently provide delivery services to multiple countries and regions, including the United States, Canada, and major European markets such as the United Kingdom, Germany, and France. If your region is not listed in our checkout page or you encounter payment restrictions, it indicates that we do not currently offer services in your area. We appreciate your understanding as we work to expand our service coverage in the future. Please check back for updates.
International Shipping Considerations
For international orders:
- Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country’s regulations
- Please ensure your country permits the import of our products
- Shipping delays may occur due to customs clearance procedures
Risk of Loss & Title
All purchases are made pursuant to a shipment contract. The risk of loss and title for items transfer to you upon our delivery of the items to the carrier.