Privacy Policy
Welcome to fiemol.com (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fiemol.com (the “Site”), make a purchase, or otherwise interact with us.
Information We Collect
We collect information in the following categories:
2.1 Information You Provide Directly to Us:
- Identity and Contact Information: Name, billing and shipping address, email address, phone number.
- Order and Transaction Information: Details of products purchased, payment information (processed securely by our payment processors; we do not store full credit card numbers), order number.
- Account Information: Username, password, profile picture, order history.
- Communication Records: Information you provide when you contact our customer service via chat, email, or form.
- Marketing Preferences: Email address when you subscribe to our newsletter.
2.2 Information Collected Automatically:
When you browse our Site, we automatically collect certain information via cookies and similar technologies:
- Device and Usage Information: IP address, browser type and version, operating system, timezone setting, referral source, pages viewed, clickstream patterns, length of visit.
- Location Information: Approximate geographic location derived from your IP address (at city/country level).
2.3 Information from Third-Party Sources:
Analytics and Advertising Partners: We receive aggregated, anonymized, or de-identified analytical data from services like Google Analytics and the Meta (Facebook) Pixel.
Payment Processors: Services like Stripe or PayPal confirm payment status and provide basic billing information to fulfill your order.
Social Media Platforms: If you log in or interact with us via social media (e.g., Facebook, Google), we may receive profile information (subject to your privacy settings).
How We Use Your Information
We process your personal information based on specific legal grounds:
| Purpose of Processing | Categories of Information Involved | Legal Basis (GDPR) |
| To process and fulfill your order, including payment, shipping, and returns. | Identity, Contact, Order, Payment Information. | Performance of a Contract necessary to complete your purchase. |
| To communicate with you, sending order confirmations, shipping notifications, service updates, and customer support responses. | Contact, Order, Communication Information. | Performance of a Contract and/or Legitimate Interests (to provide efficient service). |
| To manage your account and maintain your profile and order history. | Account, Order Information. | Performance of a Contract. |
| To send marketing communications (e.g., newsletters, promotions), where you have given explicit consent. | Email Address, Marketing Preferences. | Your Explicit Consent (which you can withdraw at any time). |
| To improve and optimize our Site, analyze performance and user behavior, and for product development. | Device and Usage Information (typically in aggregated, anonymous form). | Legitimate Interests (to improve our services and user experience). |
| To prevent fraud and ensure security, protecting our Site, business, and users. | IP Address, Order, Device Information. | Legitimate Interests (to protect our business and users). |
| To comply with legal obligations, such as tax, accounting, and regulatory requirements. | Identity, Contact, Order Information. | Legal Obligation. |
How We Share Your Information
We only share your personal information in the following circumstances and do not “sell” it for monetary compensation:
With Your Consent: We may share specific information with other parties when you give us explicit consent to do so.
Service Providers: We share with trusted third parties who perform services on our behalf, such as payment processing, shipping logistics, website hosting, email marketing, and customer service. These providers may only process your data per our instructions.
Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, where your information may be among the transferred assets.
When visitors leave comments, we collect the data displayed in the comment form, as well as the visitor’s IP address and browser user agent string to help check for spam.
Cookies
If you leave a comment on our site, you can choose to use cookies to save your name, email address, and website address. This is to provide you with convenience so you don’t have to fill in these details again when commenting. These cookies will be retained for one year.
If you visit our login page, we will set a temporary cookie to confirm whether your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.
When you log in, we also set several cookies to save your login information and screen display options. Login cookies will be retained for two days, while screen display options cookies will be retained for one year. If you select “Remember me,” your login status will be retained for two weeks. If you log out of your account, the cookies used for login will be removed.
If you edit or publish an article, we will save an additional cookie in your browser. This cookie does not contain personal data but only records the ID of the article you just edited. This cookie will be retained for one day.
Your Privacy Rights
Depending on your location, you may have the following rights:
Right to Opt-Out (CCPA/CPRA): California residents have the right to opt-out of the “sale” or “sharing” of personal information for “cross-context behavioral advertising.” You can exercise this right by clicking the [“Do Not Sell or Share My Personal Information”] link in our website footer.
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete personal information.
Right to Erasure (Deletion): Request deletion of your personal information under certain conditions.
Right to Restrict Processing: Request restriction of processing of your information under certain circumstances.
Right to Data Portability: Request receipt of your provided information in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object: Object to processing based on our legitimate interests.
Right to Withdraw Consent: Withdraw your consent at any time where processing was based on consent (does not affect the lawfulness of processing before withdrawal).
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content and ads. You can control most cookies through your browser settings. Upon your first visit, you will see a cookie consent banner where you can manage your preferences. For detailed information on the types of cookies we use, their purposes, and how to control them, please see our [separate Cookie Policy or add detailed list here].
Children’s Privacy
Our Site is not intended for individuals under the age of 16 (or 13 in some jurisdictions), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. We will post the updated policy with a new effective date on the Site and notify you via email for significant changes where appropriate. We encourage you to review this policy periodically.
Contact Us
If you have questions, comments, or complaints about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
[Your Company Name]
[Your Company Address]
Email: [support@fiemol.com]
Phone: [Your Customer Service Phone Number]